Refund And Cancellation Policy

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REFUND POLICY   

The Company SSDM EDUCATION PRIVATE LIMITE shall attempt to start the game immediately once a minimum number of players join the game table. However, the Company does not commit the same and there may be delays in the commencement of the game due to any reason whatsoever.
The Company shall not be responsible for any loss resulting from the cancellation of any Game due to Service outages that may be caused by the failures of our Service Providers, computer viruses, natural disasters, or any other unprecedented reason that is beyond our reasonable control. You acknowledge that you will not be entitled to any refund due to the cancellation of games caused by factors that are beyond our reasonable control. When any accidental or erroneous cash credits to any party, user, or company have taken place, a refund shall be made to the respective financial instrument or Platform that was used to make such payments, after our reasonable independent investigation, where required.
You agree that under no circumstances shall you compel or hold us liable to pay you any amount over and above the Service Charges for any of the aforementioned errors or omissions or delays.   

CANCELLATION POLICY   

We reserve the right to cancel any transaction, at any point in time, solely at our discretion. In case the payment is successfully made, then the transaction will be reversed, and the money will be credited back to your payment instrument. The user funds are held in trust by us in specified bank accounts or third-party wallets linked with the user gaming account. We have no control over them, or any factors associated thereof. We shall not be responsible for any interruption in the Services, and you take full responsibility for any risk or loss that may be caused due to such interruptions.    

Dispute Resolution   

If any dispute(s), controversy(s), or claim(s) arises out of, or in connection with, this Agreement, either in part or whole, the parties to the dispute shall use all reasonable measures to negotiate and amicably resolve the said dispute(s) controversy(s) or claim(s). In the event, a party is of the opinion that the opted remedies for resolving the said dispute(s), controversy(s), or claim(s) cannot be further proceeded with, after the expiration of 30 days or such longer period as the parties may mutually agree, and gives the other party a notice thereof, such disputes or differences will be referred to Arbitration in accordance with the clauses below and will be final and binding,
a)The Arbitration shall be in accordance with the rules of the Arbitration and Conciliation Act, 1996, in force at the relevant time (which is deemed to be incorporated into this Agreement by reference);
b)All proceedings of such Arbitration shall be held in the English language with venue and seat in Delhi. The Courts of Delhi shall have exclusive jurisdiction over such arbitration proceedings;
c)The Arbitration shall be conducted before a sole Arbitrator appointed by both/all the parties to the dispute and shall be final and binding on the parties;
d)The existence or subsistence of a dispute between the parties, or the commencement or continuation of Arbitration proceedings, shall not, in any manner, prevent or postpone the performance of the obligations of either party under this Agreement which is not part of the dispute. The Arbitrators shall give due and full consideration to such performance obligation, if any, while making a final award.
e)Nothing shall preclude either party from seeking an interim, or permanent equitable, or injunctive relief, or both, which shall not be a waiver of the right of either party to pursue any other appropriate remedy or relief through Arbitration.